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ComexCase study

Comex “Mismo office, distinto home”: an internal campaign against remote work burnout

Comex wanted to reduce stress and prevent burnout among its employees working from home. “Mismo office, distinto home” (“Same office, different home”) reminded them that, although they work for the same company, every household is a very different context.

  • ClientComex
  • FormatInternal wellbeing campaign
Comex — Comex: Mismo office, distinto home

The challenge

The objective was to reduce stress levels and prevent burnout syndrome, which affects both employees and the company. The campaign was aimed at Comex employees working from home.

Remote work looks like a leveller: everyone is on the same video call, with the same hours and the same objectives. But behind every camera there is a home with its own circumstances, rhythms and activities. When that is not taken into account, unrealistic expectations, friction between colleagues and pressure that ends in exhaustion follow. The communication challenge was not just to talk about stress but to change how colleagues see each other: to get each person to understand that someone else may be living through a very different situation from their own.

The idea

The concept set out to raise awareness of, and empathy for, the differences people experience when working from home. “Mismo office, distinto home” sums it up in four words: the office is the same, the home is not.

The campaign reminds employees that, despite working for the same organisation, very different contexts are being lived at home. The challenge it sets is to understand that each household’s moments, rhythms and activities are very different and important. The idea works because it tackles burnout from an unusual angle: not through individual self-care tips, but through collective empathy. If colleagues understand each other’s reality, the pressure drops for everyone. And the wordplay makes the message easy to remember and repeat.

What we did

  • Internal communications campaign for Comex employees working from home
  • Concept “Mismo office, distinto home”
  • Messages to raise awareness of and empathy for each household’s context
  • Focus on preventing stress and burnout syndrome
Comex — Comex: Mismo office, distinto home
Comex — Comex: Mismo office, distinto home
Comex — Comex: Mismo office, distinto home
Comex — Comex: Mismo office, distinto home

Key takeaways (expert view)

If you want to prevent burnout in remote teams, do not talk only about self-care: ask your team to understand their colleagues’ reality.

01

Burnout is a team problem too

Most anti-stress campaigns talk to the individual. This one talked to colleagues, asking for empathy towards each household’s reality. Shifting the focus from the personal to the collective is a powerful communication decision. In the events industry, where pressure is shared across teams, this approach reduces friction at the busiest moments.

02

Four words that explain everything

“Mismo office, distinto home” sets what is shared against what is different in a short line that is easy to repeat. A concept understood in a second does the work on its own. For any brand, the test of a good internal concept is whether the team can explain it without reading it. If it needs paragraphs, it is not finished yet.

03

Making the invisible visible

Behind every camera there are rhythms and activities nobody sees. The campaign puts them on the table and validates them as important. It is a valuable lesson for communicating with hybrid or distributed teams, including those at agencies and event suppliers: naming the differences is the first step to managing them with respect.

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