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UberCase study

Uber I Love My Growth Is Now Challenge: an internal culture campaign as a challenge

Uber needed a communications campaign to boost I Love My Growth, a culture initiative being born inside the company. The answer was to present it as a challenge powered by the team’s own energy and passion.

  • ClientUber
  • FormatInternal campaign
Uber — Uber: I Love My Growth Is Now Challenge

The challenge

The challenge was to create a communications campaign to boost I Love My Growth, an initiative that was just being born inside the company. Launching something new in internal culture has a particular difficulty: there is no history, nobody knows yet what it means and it competes with every other day-to-day priority.

In a fast-paced company, culture initiatives are often seen as an extra layer of corporate messaging. The risk is that the name becomes known but not practised. The campaign had to make sense of the initiative from the very first contact, invite people to join in rather than simply inform them, and connect with the company’s character, so that the team felt it as their own and not something imposed from above.

The idea

The concept was to communicate culture activism as if it were a challenge, powered by the company’s energy and passion. Hence the name: I Love My Growth Is Now Challenge.

It works because a challenge has something an information campaign lacks: it invites action. Framing culture as a challenge turns employees from message recipients into participants. It also connects with the identity of a company that moves fast and thrives on momentum; speaking to it with its own energy makes the message sound like it comes from home. The work included the creative concept, a series of activities so the challenge could be lived, the campaign messages and art direction that gave the initiative a recognisable image from day one.

What we did

  • Creative concept I Love My Growth Is Now Challenge
  • Activities designed to live the challenge
  • Campaign copywriting
  • Art direction for the initiative
Uber — Uber: I Love My Growth Is Now Challenge
Uber — Uber: I Love My Growth Is Now Challenge
Uber — Uber: I Love My Growth Is Now Challenge
Uber — Uber: I Love My Growth Is Now Challenge

Key takeaways (expert view)

If you are launching a culture initiative, do not announce it: frame it as a challenge your team will want to accept.

01

A challenge turns the reader into a player

A message gets read; a challenge gets accepted. Framing culture as a challenge changes the campaign’s verb from informing to taking part. It is a resource any brand launching an internal initiative can use, and events in the industry too: a pre-event challenge gets people talking and lands far better than an invitation email.

02

Speak with the company’s own energy

The campaign drew on the company’s own energy and passion. When the tone of internal communications matches how the company is perceived, the message gains credibility. For venues and event suppliers, defining their own tone before communicating matters as much for their external brand as for their internal one.

03

Give identity to something newborn

A new initiative without its own image gets lost among all the other announcements. The concept, messages and art direction gave it substance from the start. It is an investment that is often undervalued: the first contact with an initiative shapes how it will be perceived for a long time, so it pays to get it right.

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